Monthly Archives: October 2014

Foodservice operators enjoy confident outlook with less cost cutting as food sales rise

Business confidence continues to grow in the UK’s foodservice sector as over two-thirds of operator’s report an increase in food sales year-on-year, with 26% reporting a large increase and around half saying they are serving more meals at the weekend than they did this time last year. According to the latest Eating Out-Look*, undertaken by […]

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Service becomes top priority for Staycity

A renewed focus on customer service is paying dividends for serviced apartment operator Staycity with a 10% rise in guest satisfaction scores in the third quarter of 2014. “Guest satisfaction is something we take very seriously at Staycity. It’s a huge focus for us,” commented COO Keith Freeman. “Customer service has become one of the […]

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AFWS announces Restaurant Manager of the Year finalists

Following the semi-final held in London, six restaurant managers are through to the final of this year’s UK Restaurant Manager of the Year competition, organised by The Academy of Food & Wine Service. The six restaurant managers are: Amie Duncan, The Butchershop Bar & Grill, Glasgow Dace Lace, Bat Globe House, London WC2 Karen Lee, […]

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2014 Sake Sommelier of the Year: semi-finalists revealed

THE Sake Sommelier Association (SSA) and Academy of Food & Wine Service (AFWS) have today announced the names of the six Sake Sommeliers who have made it through to the semi-final of this year’s Sake Sommelier of the Year competition based on an initial written questionnaire. The Sake Sommeliers are: Jean-Paul Choi, Origami Restaurant, Belvaux, […]

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